Etic, Service Desk - Associate

PwC UK

Experience in it service desk role
Understanding of itsm processes
Strong communication skills
This role provides day-to-day IT operational support across enterprise systems as a first point of contact

Job Summary

  • This role provides day-to-day IT operational support across enterprise systems as a first point of contact.
  • You will manage incidents, perform initial troubleshooting, and ensure issues are resolved or escalated in line with ITSM processes.
  • The team focuses on responsiveness, clear communication, and continuous service improvement to deliver reliable user experiences.

Matching Summary

This role provides day-to-day IT operational support across enterprise systems as a first point of contact.

Skills & Requirements

Must-have

  • Experience in IT service desk role
  • Understanding of ITSM processes
  • Strong communication skills

Nice-to-have

  • Experience with ServiceNow ticketing tools
  • Customer-focused mindset
  • Problem-solving abilities

Key Requirements

  • Experience in IT service desk or operations
  • Good understanding of ITSM processes

Work Rights

Not specified

Tailored Resume

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