Technical Support Specialist (hours: 8am-4pm Pst)

SiteDocs, a GoCanvas company

Base: $49k-58k cad annually; bonus/equity: not spe...
On-site (8am-4pm pst)
Support via chat, phone, email
Resolve technical issues
Investigate customer issues
SiteDocs, a fast-growing SaaS company, is seeking a Technical Support Specialist to provide customer support for their paperless safety management products. The ideal candidate should have strong communication skills, technical proficiency, and a passion for customer satisfaction

Job Summary

  • Your mission is to support potential and existing subscribers via chat, phone and/or email, from resolving technical issues to changing passwords and answering questions about our product’s features.
  • Forge collaborative working relationships with internal teams such as product, development, customer success, and professional services.
  • SiteDocs is looking for a creative, passionate and client-focused Technical Support Specialist to join our Customer Support team to assist supporting our SiteDocs product.

Matching Summary

Match Score: 85

SiteDocs, a fast-growing SaaS company, is seeking a Technical Support Specialist to provide customer support for their paperless safety management products. The ideal candidate should have strong communication skills, technical proficiency, and a passion for customer satisfaction.

Salary

Base: $49k-58k CAD annually; Bonus/Equity: Not specified; Benefits: health insurance (medical, dental & vision), life insurance, 401(k) & paid time off

Skills & Requirements

Must-have

  • Support via chat, phone, email
  • Resolve technical issues
  • Investigate customer issues
  • Document issues and steps
  • Review crash reports
  • Knowledge of iOS and Android releases

Nice-to-have

  • Creative and passionate client-focused
  • Forge collaborative relationships
  • Provide constructive product feedback
  • Develop automated/manual test procedures
  • Confident and engaging personality
  • Empathy for varying technical aptitudes

Key Requirements

  • 1+ years relevant work experience
  • Eligible to work in Canada

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter