Order To Cash - Sr Analyst

Newyorkbioconnect

Hybrid
Sap environment proficiency
Bilingual english and french
Order lifecycle management
The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring timely and accurate order processing

Job Summary

  • The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring timely and accurate order processing.
  • This role coordinates internally across supply chain, inventory, logistics, and billing teams and acts as the primary point of contact for customers regarding order status and delivery.
  • The position drives continuous improvement in order-to-cash processes by identifying inefficiencies and recommending enhancements while ensuring compliance with company policies.

Matching Summary

The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring timely and accurate order processing.

Skills & Requirements

Must-have

  • SAP environment proficiency
  • Bilingual English and French
  • Order lifecycle management
  • Customer service communication
  • Cross-functional team collaboration
  • Microsoft Office software skills
  • Service Cloud tracking

Nice-to-have

  • Adaptability to changing environment
  • Strong initiative and problem solving
  • Time management and organizational skills
  • Ability to work with minimal supervision
  • Positive and constructive approach

Key Requirements

  • Bilingual English and French required
  • Experience with SAP environment
  • Ability to manage order lifecycle
  • Customer service experience
  • No relocation required
  • No visa sponsorship available

Work Rights

Not specified

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