Customer Service Representative – Concierge Service Team - Freedom Fertility

Cigna

Massachusetts, US
Base: $17.75 - $19.00 usd ph; bonus/equity: eligib...
Fully remote
Minimum 1 year customer service experience
High school diploma or ged required
Flexible schedule including saturday rotation
Cigna is seeking a Customer Service Representative for its Freedom Fertility Concierge Service Team, offering a permanent, fully remote position. The role involves assisting patients navigating fertility challenges through empathetic communication, problem-solving, and organizational skills

Job Summary

  • This role involves using empathy and listening skills to handle inbound calls from patients regarding their medical history and fertility challenges.
  • Employees will coordinate fertility plans and medications between patients and physicians while ensuring 100% follow-up on customer issues.
  • The company offers health coverage effective day one, a 401K with company match, and an annual bonus plan eligibility.

Matching Summary

Match Score: 85

Cigna is seeking a Customer Service Representative for its Freedom Fertility Concierge Service Team, offering a permanent, fully remote position. The role involves assisting patients navigating fertility challenges through empathetic communication, problem-solving, and organizational skills.

Salary

Base: $17.75 - $19.00 USD per hour; Bonus/Equity: Eligible for annual bonus plan; Benefits: Health coverage day 1, 401K match, PTO, tuition assistance

Skills & Requirements

Must-have

  • Minimum 1 year customer service experience
  • High School Diploma or GED required
  • Flexible schedule including Saturday rotation
  • Cable broadband or fiber optic internet
  • Strong attention to detail and accuracy

Nice-to-have

  • Empathetic and fun-loving personality
  • Ability to use humor in interactions
  • Team player with cross-department communication
  • Willingness to resolve complex patient issues

Key Requirements

  • Minimum 1 year of customer service experience
  • High School Diploma or GED
  • Willingness to work flexible shifts
  • Reliable high-speed internet connection

Work Rights

Not specified

Tailored Resume

Cover Letter