Cs Operational Manager

E80 Group

Marion, North Carolina, US
Base: $95k - $120k doe; bonus/equity: not specifie...
On-site
Customer service operations management
Team leadership in technical environment
Cross-functional collaboration
The EE Customer Service Operational Manager plays a critical role in enhancing customer satisfaction through managing technical resources and coordinating service operations

Job Summary

  • The EE Customer Service Operational Manager plays a critical role in enhancing customer satisfaction through managing technical resources and coordinating service operations.
  • E80 Group offers competitive compensation with benefits including health, dental, vision insurance, life, STD, LTD, PTO, and 401K match along with career growth opportunities and innovative training programs.
  • The company culture is founded on ethics, courage, humility, and safety, fostering a collaborative team environment with a strong commitment to diversity and inclusion.

Matching Summary

The EE Customer Service Operational Manager plays a critical role in enhancing customer satisfaction through managing technical resources and coordinating service operations.

Salary

Base: $95K - $120K DOE; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

Skills & Requirements

Must-have

  • Customer service operations management
  • Team leadership in technical environment
  • Cross-functional collaboration
  • Data analysis and KPI reporting
  • Automation and control systems expertise
  • Problem-solving for robotic systems

Nice-to-have

  • Customer-centric mindset
  • Strong communication and collaboration
  • Passion for continuous improvement
  • Experience with SAP ERP and Salesforce
  • Use of Microsoft Power Platform tools
  • High-performance team development

Key Requirements

  • Bachelor’s degree in engineering or related field preferred
  • 7+ years in material handling or robotics customer service
  • Experience leading cross-functional teams
  • Technical proficiency in PLC programming and troubleshooting
  • Hands-on experience with LGV, ASRS, and robotic systems
  • CPE, CPS, CMRP certifications highly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter