Technician Ii, Network/voice Engineering

Worldpay (FIS)

Philadelphia, Pennsylvania, US
Hybrid
Ccaas solutions configuration and integration
Cloud acd system administration
Voice call flow design and implementation
The Voice Engineering team is responsible for the design and implementation of FIS’ global leveraged Voice and Video network infrastructure

Job Summary

  • The Voice Engineering team is responsible for the design and implementation of FIS’ global leveraged Voice and Video network infrastructure.
  • Lead the technical implementation of CCaaS solutions, including configuration, integration, and testing, ensuring seamless integration with existing systems.
  • FIS offers a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities in a modern, international work environment.

Matching Summary

The Voice Engineering team is responsible for the design and implementation of FIS’ global leveraged Voice and Video network infrastructure.

Skills & Requirements

Must-have

  • CCaaS solutions configuration and integration
  • Cloud ACD system administration
  • Voice call flow design and implementation
  • Troubleshooting contact center agent issues
  • Cloud Telephony experience (NICE CXONE, Genesys Cloud, 8x8)
  • API & Webservice integration knowledge
  • SIP Connectivity understanding

Nice-to-have

  • Solution designing for voice-based contact centers
  • IVR Call Flow scripting expertise
  • Omni-channel call center functionality

Key Requirements

  • Experience in Cloud Telephony
  • Working knowledge of API & Webservice integration
  • SIP Connectivity
  • Interpretation of User Interface Documentation, call flows, connectivity diagrams

Work Rights

Not specified

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