Customer Account Manager Iii (customer Service Department), Germany

Exact Sciences

Trier, Germany
Customer success culture
Customer needs advocacy
Order fulfillment oversight
Exact Sciences is helping change how the world prevents, detects and guides treatment for cancer, giving patients and clinicians the clarity needed to make confident decisions

Job Summary

  • Exact Sciences is helping change how the world prevents, detects and guides treatment for cancer, giving patients and clinicians the clarity needed to make confident decisions.
  • The Customer Account Manager III will oversee all operational and administrative processes associated with the Customer Service department and develop a world class Customer Experience model.
  • This role requires fluency in German and English, proficiency in Microsoft Office, and the ability to handle multiple tasks in a fast-paced, deadline-driven environment.

Matching Summary

Exact Sciences is helping change how the world prevents, detects and guides treatment for cancer, giving patients and clinicians the clarity needed to make confident decisions.

Skills & Requirements

Must-have

  • Customer success culture
  • Customer needs advocacy
  • Order fulfillment oversight
  • Customer service hotline
  • International market liaison
  • Handle complex customer requests

Nice-to-have

  • Inspire and drive culture
  • World class customer experience
  • Anticipate customer needs
  • High level of empathy
  • Excellent team player

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Fluency in German and English required
  • Proficiency in Microsoft Office Suite
  • Ability to travel 40%

Work Rights

Not specified

Tailored Resume

Cover Letter