Service Desk Representative Analyst Ii

Allstate

Pune, India
Technical support hardware software
Analyze and resolve technical problems
Manage ticket escalation
The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization

Job Summary

  • The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization.
  • Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.
  • Joining our team isn’t just a job — it’s an opportunity.

Matching Summary

The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization.

Skills & Requirements

Must-have

  • technical support hardware software
  • analyze and resolve technical problems
  • manage ticket escalation
  • collaborate with IT teams

Nice-to-have

  • promote continuous learning
  • challenge the status quo
  • shape the future of protection

Key Requirements

  • 4 year Bachelors Degree Preferred
  • 0-2 years experience Preferred
  • No supervisory duties

Work Rights

Not specified

Tailored Resume

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