Head Customer Service

jobswithoutmatric.co.za

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Customer experience frameworks
Root cause problem identification
Performance measurement tools
** The Head of Customer Service position at Absa focuses on designing frameworks to enhance customer experience and improve service delivery across emerging markets. The ideal candidate will drive initiatives, manage teams, and implement solutions to elevate customer service standards while overseeing performance metrics and coaching staff. **

Job Summary

  • Design and create enabling frameworks for the delivery of the desired customer experience.
  • To drive & deliver a radical improvement in customer service to our chosen market segment through dynamic service leadership in Absa Emerging markets.
  • Empowering Africa’s tomorrow, together…one story at a time.

Matching Summary

Match Score: 75

** The Head of Customer Service position at Absa focuses on designing frameworks to enhance customer experience and improve service delivery across emerging markets. The ideal candidate will drive initiatives, manage teams, and implement solutions to elevate customer service standards while overseeing performance metrics and coaching staff. **

Skills & Requirements

Must-have

  • customer experience frameworks
  • root cause problem identification
  • performance measurement tools
  • service leadership
  • customer service initiatives

Nice-to-have

  • inspiring leadership
  • role modeling behaviors
  • complaints resolution ownership
  • best practice sharing

Key Requirements

  • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter