This role is critical in delivering exceptional customer experience by providing timely and effective technical assistance
Job Summary
This role is critical in delivering exceptional customer experience by providing timely and effective technical assistance.
Serve as the first point of contact for technical support requests from global customers via phone, email, and ticketing systems.
India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support.
Matching Summary
This role is critical in delivering exceptional customer experience by providing timely and effective technical assistance.
Skills & Requirements
Must-have
Cloud Applications
Licensing
Networking
Hosting technologies
alert monitoring tools
issue tracking systems
Nice-to-have
customer experience
process optimization
service excellence
continuous improvement
collaborative culture
work-life balance
Key Requirements
3 to 5 years experience
BE / B.Tech or equivalent degree
Proven experience in a technical support environment
Strong troubleshooting skills
Ability to handle customer calls professionally across time zones