Job Summary

• The Manager, Rheumatology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Immunology portfolio.
• Your work will directly impact the team’s ability to offer a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment with minimal burden to office staff.
• You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's degree required
• Minimum of 5 years healthcare business experience
• Minimum of 3 years pharmaceutical industry experience
• Experience in patient access and affordability
• Experience in healthcare patient experience
• Experience in reimbursement strategy and operations
• Experience in call center strategy and operations
• Understanding of data and systems for payers
• Ability to lead without direct authority

Work Rights