Guest Experience Manager

Four Seasons Hotels & Resorts

Atlanta, Georgia, USA
Competitive salary; not specified; comprehensive b...
Guest journey design
Service recovery leadership
Personalization initiatives
The role partners closely with operational and support teams to strengthen emotional connection, personalization, recognition, and overall guest satisfaction

Job Summary

  • The role partners closely with operational and support teams to strengthen emotional connection, personalization, recognition, and overall guest satisfaction.
  • Key responsibilities include leading the full guest journey, overseeing elite guest experiences, and acting as the property’s primary advocate for guest concerns.
  • The company offers a competitive salary, comprehensive benefits, excellent training and development opportunities, and complimentary accommodations at other Four Seasons Hotels and Resorts.

Matching Summary

The role partners closely with operational and support teams to strengthen emotional connection, personalization, recognition, and overall guest satisfaction.

Salary

Competitive Salary; Not specified; comprehensive benefits package

Skills & Requirements

Must-have

  • Guest journey design
  • Service recovery leadership
  • Personalization initiatives
  • Cross-functional team leadership
  • Luxury hospitality experience

Nice-to-have

  • Warm intuitive leadership
  • Anticipating guest needs
  • Deep commitment to service
  • Passion for innovation

Key Requirements

  • Minimum three years progressive leadership experience
  • Proven expertise in Guest Experience, Front Office, Concierge, or Rooms Division
  • Strong emotional intelligence, diplomacy, and communication skills
  • Ability to manage complex service recovery situations
  • Strong analytical capability and comfort with guest experience systems
  • Ability to lead cross-functional teams and influence without formal authority
  • Second language preferred

Work Rights

Not specified

Tailored Resume

Cover Letter