Customer Care Manager– Allflex (hybrid)

Drugdiscovery

Base: $87,300.00 - $137,400.00; bonus/equity: elig...
Hybrid
Customer care team leadership
Order management and troubleshooting
Sap proficiency
The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers who purchase and use Allflex identification products

Job Summary

  • The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers who purchase and use Allflex identification products.
  • This role provides leadership, coaching, training, and performance oversight while driving continuous improvement and operational excellence across the team.
  • The successful candidate will be eligible for an annual bonus and long-term incentive and will receive a comprehensive benefits package including medical, dental, vision, retirement, paid holidays, and vacation.

Matching Summary

The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers who purchase and use Allflex identification products.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Eligible for annual bonus and long-term incentive; Benefits: Medical, dental, vision, retirement, paid holidays, vacation, and sick days

Skills & Requirements

Must-have

  • Customer Care Team Leadership
  • Order Management and Troubleshooting
  • SAP Proficiency
  • Operational Excellence
  • Customer Relationship Management
  • Process Improvement
  • Hybrid Work Model

Nice-to-have

  • Mentorship and Coaching Skills
  • Animal Health Product Knowledge
  • Forward-Thinking Mindset
  • Adaptability in Dynamic Environments
  • Strong Problem-Solving Capability

Key Requirements

  • 5 years customer support experience
  • 2 years SAP experience
  • Bachelor’s degree or equivalent
  • Demonstrated leadership experience
  • Dedicated home workspace with reliable internet
  • Ability to lead through change

Work Rights

US and Puerto Rico Residents Only

Tailored Resume

Cover Letter