Group Manager, Special Investigation Unit

TD Bank

Markham, Ontario, Canada
Base: $89,400 - $132,700 cad; bonus/equity: not sp...
Field investigation leadership
Investigative judgment and professionalism
Safety-first culture
The Manager, Field Investigations leads a team of Field Investigators delivering high-quality, in-person investigative support across SIU and Fraud Operations, accountable for people leadership, field investigation strategy, safety, referral quality, and investigative effectiveness

Job Summary

  • The Manager, Field Investigations leads a team of Field Investigators delivering high-quality, in-person investigative support across SIU and Fraud Operations, accountable for people leadership, field investigation strategy, safety, referral quality, and investigative effectiveness.
  • Key accountabilities include leading, coaching, and developing a team of Field Investigators, acting as the primary gatekeeper for field referrals, and maintaining staff safety as the top priority.
  • The role ensures field investigations deliver incremental value beyond desk-based reviews, strengthens fraud outcomes and defensibility, and identifies emerging trends to feed back into fraud strategy.

Matching Summary

The Manager, Field Investigations leads a team of Field Investigators delivering high-quality, in-person investigative support across SIU and Fraud Operations, accountable for people leadership, field investigation strategy, safety, referral quality, and investigative effectiveness.

Salary

Base: $89,400 - $132,700 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Field investigation leadership
  • Investigative judgment and professionalism
  • Safety-first culture
  • Field referral gatekeeping
  • Fraud detection and prevention

Nice-to-have

  • Legendary customer experiences
  • Trusted advice to customers
  • Inclusive and accessible environment
  • Continuous improvement and knowledge sharing

Key Requirements

  • Minimum of 7+ years relevant experience
  • Minimum 5 years of leadership experience
  • Insurance claims or field investigations experience
  • Industry accreditation and ongoing training preferred

Work Rights

Not specified

Tailored Resume

Cover Letter