Base: £25,150 starting; bonus/equity: up to 5% ann...
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Excellent active listening skills
Ability to overcome customer objections
Experience delivering quality outcomes
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Hastings Direct is seeking a Customer Renewals Representative for their Bexhill office, focusing on delivering exceptional customer service during policy renewals. The role requires strong communication skills, resilience, and the ability to navigate customer queries effectively within a hybrid working environment.
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Job Summary
You will be the first point of contact for customers during their insurance renewal process, actively listening to queries and fact-finding to understand changes.
The role involves offering suitable products and prices using training and systems while ensuring customers fully understand their policy details.
Employees receive comprehensive initial training, hybrid working options after week 10, and a salary increase upon completing the coaching period.
Matching Summary
Match Score: 75
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Hastings Direct is seeking a Customer Renewals Representative for their Bexhill office, focusing on delivering exceptional customer service during policy renewals. The role requires strong communication skills, resilience, and the ability to navigate customer queries effectively within a hybrid working environment.
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Salary
Base: £25,150 starting; Bonus/Equity: Up to 5% annual discretionary bonus; Benefits: Salary increases to £25,500 after training, potential up to £27,500
Skills & Requirements
Must-have
Excellent active listening skills
Ability to overcome customer objections
Experience delivering quality outcomes
Resilience and persuasiveness
Computer navigation of in-house systems
Nice-to-have
Self-motivated with pride in work
Politeness and problem-solving skills
Customer centricity mindset
Interest in personal development
Key Requirements
Transferable skills in resilience and persuasion
Ability to navigate in-house software systems
Willingness to work rotational shifts between 08:00-19:00