Job Summary

• Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to MS Windows and Office software Mac OS X and Mac Office software PC, Mac and peripheral hardware Tablets and other mobile devices Basic network troubleshooting Active Directory and Exchange administrative activities.
• Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledgebase articles and user training.
• DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances, fostering an inclusive environment where everyone can thrive.

Matching Summary

Skills & Requirements

Key Requirements

• At least 3 years of experience in IT support
• Strong understanding of ITIL incident management
• Strong knowledge of Microsoft and OS X operating systems
• Experience with computer imaging
• Experience with onsite and warranty for end user equipment
• Experience researching complex issues

Work Rights