Head Of Technical Support Distribution Automation Solutions

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Chennai, Tamil Nadu, India
Fully remote
Global technical support management
Distribution automation solutions
Customer satisfaction improvement
Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity

Job Summary

  • Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity.
  • Facilitate close collaboration between R&D and Technical Support to enhance customer satisfaction and ensure effective information flow.
  • Support Global Product Groups (GPG) and sales teams in preparing technical offers and conducting Proof of Concepts (PoCs).

Matching Summary

Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity.

Skills & Requirements

Must-have

  • Global Technical Support Management
  • Distribution Automation Solutions
  • Customer satisfaction improvement
  • Technical support team leadership
  • Product development collaboration

Nice-to-have

  • Wireless communication products knowledge
  • German language proficiency
  • Sustainability practices awareness

Key Requirements

  • Bachelor's or Master's degree
  • 3-5 years management experience
  • RTU products technical understanding
  • Customer support services experience
  • International and matrix organizations experience

Work Rights

Not specified

Tailored Resume

Cover Letter