Own the performance, reliability, and continuous improvement of AI chatbots supporting MineStar digital applications
Job Summary
Own the performance, reliability, and continuous improvement of AI chatbots supporting MineStar digital applications.
Monitor AI responses, identify hallucinations and incorrect outputs, and define corrective actions to reduce risk and improve trust.
Establish baseline bot performance and hallucination metrics, stabilize and govern system prompts, and improve AI accuracy through better knowledge article inputs within the first 12 months.
Matching Summary
Own the performance, reliability, and continuous improvement of AI chatbots supporting MineStar digital applications.
Skills & Requirements
Must-have
AI chatbot performance management
Hallucination detection and mitigation
System prompt design and tuning
AI validation and quality assurance
Knowledge content structuring for AI consumption
Backlog prioritization and requirements definition