Director, Insurance Services

OnPay

Remote, US
Base salary + variable compensation; up to $200k o...
Remote (u.s.)
6-10+ years customer success experience
Proven leadership building teams
Benefits administration system experience
OnPay is seeking a Director of Insurance Services to lead a new team focused on employee benefits administration, ensuring excellent client experiences. The role involves developing processes, overseeing client accounts, and driving customer satisfaction, all while supporting the company's rapid growth in the payroll and HR technology space

Job Summary

  • The Director of Insurance Services will build and lead a specialized team dedicated to employee benefits administration and support for small to midsize businesses.
  • This role involves setting the overall vision and strategic plan for the Benefits Support Team while driving growth through process and retention improvements.
  • OnPay offers competitive compensation including base salary, variable compensation, stock options, and comprehensive benefits like 4 weeks PTO and 401(k) matching.

Matching Summary

Match Score: 85

OnPay is seeking a Director of Insurance Services to lead a new team focused on employee benefits administration, ensuring excellent client experiences. The role involves developing processes, overseeing client accounts, and driving customer satisfaction, all while supporting the company's rapid growth in the payroll and HR technology space.

Salary

Base salary + variable compensation; Up to $200k OTE; Stock options included

Skills & Requirements

Must-have

  • 6-10+ years customer success experience
  • Proven leadership building teams
  • Benefits Administration system experience
  • High-value portfolio management
  • Open enrollment process management

Nice-to-have

  • Employee Benefits industry background
  • Consulting experience preferred
  • Strategic vision development
  • Process improvement initiatives
  • Client-first culture alignment

Key Requirements

  • Bachelor's degree preferred
  • 6-10+ years in customer success or account management
  • Experience with Benefits Administration systems

Work Rights

Not specified

Tailored Resume

Cover Letter