Not specified (assumed to be hybrid or onsite based on the nature of the role).
Achieve committed slas and operational efficiency
Manage customer support team independently
Implement itsm platforms like servicenow
Recruit Express Pte Ltd is seeking a Service Delivery Manager in Singapore to oversee customer support operations, ensuring service level agreements (SLAs) and customer satisfaction metrics are met. The ideal candidate will possess a Bachelor’s degree, ITIL certification, and experience with ITSM platforms, alongside strong management and analytical skills
Job Summary
The primary responsibility is achieving committed Service Level Agreements (SLAs) while driving operational efficiency and customer satisfaction.
You will own the customer support process, manage a competent team of problem solvers, and ensure high-quality service delivery.
The role requires developing internal documentation, managing escalated issues, and providing regular status reports to senior management.
Matching Summary
Match Score: 85
Recruit Express Pte Ltd is seeking a Service Delivery Manager in Singapore to oversee customer support operations, ensuring service level agreements (SLAs) and customer satisfaction metrics are met. The ideal candidate will possess a Bachelor’s degree, ITIL certification, and experience with ITSM platforms, alongside strong management and analytical skills.
Skills & Requirements
Must-have
Achieve committed SLAs and operational efficiency
Manage customer support team independently
Implement ITSM platforms like ServiceNow
Drive continuous improvement in support metrics
Maintain ISO or Service Desk certifications
Nice-to-have
Obsessed with customer satisfaction and quality
Strong analytical and data-driven mindset
Ability to work under pressure effectively
Collaborative team player with synergy skills
Key Requirements
Bachelor's Degree in Engineering, CS, or Business
ITIL Foundation v3, v4 or higher certification
3 years of relevant industry experience in service delivery
Experience with ITSM platforms such as ServiceNow or Remedy