Agente De Soporte Técnico Bilingüe

Dell Technologies

Panama City, Panama
First-level technical support
Hardware and software troubleshooting
Remote diagnostic support
Respond to customer inquiries regarding installation, operation, configuration, customization, and use of Dell Technologies products

Job Summary

  • Respond to customer inquiries regarding installation, operation, configuration, customization, and use of Dell Technologies products.
  • Identify issues, investigate root causes, recommend solutions, and document all interactions for comprehensive incident resolution.
  • Join a diverse, inclusive, and technologically advanced work environment focused on employee development and making a positive impact.

Matching Summary

Respond to customer inquiries regarding installation, operation, configuration, customization, and use of Dell Technologies products.

Skills & Requirements

Must-have

  • First-level technical support
  • Hardware and software troubleshooting
  • Remote diagnostic support
  • Customer interaction platforms
  • Dynamic work environments

Nice-to-have

  • Collaborative team environment
  • Professional demeanor
  • Adaptability to new technologies
  • Social impact

Key Requirements

  • University degree in Systems Engineering or related fields
  • Advanced English proficiency
  • Availability for rotating shifts, weekends, and holidays
  • Previous experience with US clients
  • Industry certifications (CompTIA A+, Google IT Support, CCNA)

Work Rights

Not specified

Tailored Resume

Cover Letter