YourAspireSoftware is seeking a Technical Solutions Specialist to provide advanced technical support and troubleshooting for their SaaS products in the landscaping and field service industries. The ideal candidate will have strong analytical skills, experience in client-facing roles, and a solid understanding of technical tools such as SQL and reporting software
Job Summary
Provide escalated technical support and troubleshooting of client issues to pinpoint cause, establish reproducible conditions, and clearly and succinctly document scenarios.
Design report layout(s), define parameters that allow users to build their own custom report.
Employees for this position will have a hybrid work model with 4 days in the office and 1 day remote each week.
Matching Summary
Match Score: 85
YourAspireSoftware is seeking a Technical Solutions Specialist to provide advanced technical support and troubleshooting for their SaaS products in the landscaping and field service industries. The ideal candidate will have strong analytical skills, experience in client-facing roles, and a solid understanding of technical tools such as SQL and reporting software.
Skills & Requirements
Must-have
escalated technical support
Aspire software platform
communicate functionality
structured query language
relational databases
testing software bug fixes
Nice-to-have
Atlassian (JIRA) platform knowledge
C#, HTML, VBA scripting
software analysis
teamwork and collaboration skills
understanding of AI tools
Key Requirements
Bachelor’s Degree or equivalent experience
Minimum 2 years of experience
Experience with a report writing tool
Experience with structured query language
Knowledge of SSMS SQL preferred
Familiarity with C#, HTML, VBA scripting preferred