Not specified (assumed to be hybrid or onsite based on managerial responsibilities)
3 to 5 years back-office management experience
Expert-level sap sd/mm and salesforce proficiency
Advanced excel skills for data analysis and kpi reporting
Air Liquide is seeking a Customer Excellence Backoffice Manager for their Iberia division. The ideal candidate will lead a team focused on optimizing administrative customer care processes, ensuring data integrity, and driving billing excellence
Job Summary
Lead the administrative support team in Iberia as the guardian of data integrity and driver of billing governance.
Coordinate all administrative customer care processes from master data integrity to final invoicing to ensure efficient workflows.
Serve as the escalation point for key account claims while collaborating directly with customer-side supervisors to ensure seamless cash-flow.
Matching Summary
Match Score: 85
Air Liquide is seeking a Customer Excellence Backoffice Manager for their Iberia division. The ideal candidate will lead a team focused on optimizing administrative customer care processes, ensuring data integrity, and driving billing excellence.
Skills & Requirements
Must-have
3 to 5 years back-office management experience
Expert-level SAP SD/MM and Salesforce proficiency
Advanced Excel skills for data analysis and KPI reporting
Nice-to-have
Passion for leadership and operational precision
Ability to thrive during high-pressure monthly closings
Analytical thinking with process optimization mindset
Key Requirements
University degree in Business Administration, Finance, Logistics, or related field
Advanced Spanish/Portuguese language skills required
English language skills highly valued for European coordination