The role involves communicating with users to resolve malfunctioning equipment issues and instruct them on system procedures
Job Summary
The role involves communicating with users to resolve malfunctioning equipment issues and instruct them on system procedures.
Candidates must troubleshoot a wide range of IT equipment including laptops, tablets, smartphones, and Wyse terminals while maintaining tracking in ticketing systems.
The position offers a competitive base pay ranging from $63,000 to $90,000 along with comprehensive benefits including health insurance and retirement savings plans.
Matching Summary
The role involves communicating with users to resolve malfunctioning equipment issues and instruct them on system procedures.
Salary
Base: $63,000.00 - $90,000.00; Bonus/Equity: Variable compensation opportunities available; Benefits: Health insurance, flexible spending accounts, retirement savings plans, paid time off
Skills & Requirements
Must-have
6+ years related work experience
Hardware and software troubleshooting
Field Technician experience required
User account and permission setup
Ticketing system maintenance
Nice-to-have
Fast-paced environment adaptability
Remote desktop troubleshooting skills
Knowledge article documentation
Project task input capability
Key Requirements
6 or more years of related work experience
2+ years diagnosing hardware, software, and network issues
U.S. Person status (Citizen, LPR, Refugee, or Asylee)
Experience setting up user accounts and permissions
Ability to work in fast-paced environments
Work Rights
Must be a U.S. Person (Citizen, LPR, Refugee, or Asylee)