Customer Account Specialist Ii, Customer Assistance

TD Bank

Brossard, Quebec, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Bilingual (french/english)
Exceptional listening skills
High professional manner
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do

Job Summary

  • Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.
  • You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
  • TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development being defining features of the colleague experience.

Matching Summary

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

Salary

Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual (French/English)
  • Exceptional listening skills
  • High professional manner
  • Ability to multitask
  • Digital literacy across devices
  • Resiliency and positive attitude

Nice-to-have

  • Curiosity to help customers
  • Sound judgment and decision-making
  • Flexibility in challenging situations
  • Passion for helping customers

Key Requirements

  • High School Diploma or equivalent
  • Previous collection experience
  • Previous credit experience
  • Previous call center experience
  • Previous banking experience
  • Work authorization in Canada

Work Rights

Not specified

Tailored Resume

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