Hourly: $23-$28; bonus/equity: not specified; bene...
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Customer service experience required
Order to cash function knowledge
Work order management system proficiency
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The Work Cell Specialist position at Johnson Controls involves providing comprehensive support to Strategic National Account customers, ensuring customer satisfaction and efficient service delivery. The role requires experience in customer service and order management, with a focus on communication and problem-solving skills.
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Job Summary
The Universal Work Cell Specialist will serve as the primary point of contact for Strategic National Account customers, managing service request intake and ensuring timely delivery.
This role requires resolving customer concerns and escalations by collaborating across Fire, HVAC, and Security domains while adhering to contractual KPIs.
Candidates must have a high school diploma and at least three years of work experience, including one year in customer service or sales functions.
Matching Summary
Match Score: 75
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The Work Cell Specialist position at Johnson Controls involves providing comprehensive support to Strategic National Account customers, ensuring customer satisfaction and efficient service delivery. The role requires experience in customer service and order management, with a focus on communication and problem-solving skills.
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Salary
Hourly: $23-$28; Bonus/Equity: Not specified; Benefits: Competitive benefits package included
Skills & Requirements
Must-have
Customer service experience required
Order to cash function knowledge
Work order management system proficiency
Contract validation and entry skills
Cross-functional collaboration ability
Nice-to-have
Superior communication and organization skills
Experience with customer escalation management
Ability to flow between work cell functions
Strong time management capabilities
Driving alignment across organizational boundaries
Key Requirements
High school diploma or equivalent
Minimum 3 years of work experience
1 year in customer service, sales, or order to cash
Demonstrated experience with customer escalation management