Director, Business Process Outsource Operations

3M

Maplewood, MN, USA
Base: $250,253 - $305,864; bonus/equity: variable ...
On-site (at least four days a week at the 3m center in maplewood, mn)
12 years leadership experience in shared services
Vendor governance and relationship management
Service level expectation monitoring
The Director of Business Process Outsource Operations at 3M is a leadership role responsible for overseeing the performance and governance of outsourced business services. The position requires extensive experience in BPO operations and seeks a candidate who can drive efficiency and service quality while fostering innovation

Job Summary

  • This role serves as the primary business interface with BPO partners to drive efficiency, consistency, and service quality across supported functions.
  • The position requires leading governance and relationship management with vendors to ensure delivery performance aligns with business and digital transformation objectives.
  • 3M offers competitive pay ranging from $250,253 to $305,864 along with comprehensive benefits including medical, dental, vision, and retirement plans.

Matching Summary

Match Score: 85

The Director of Business Process Outsource Operations at 3M is a leadership role responsible for overseeing the performance and governance of outsourced business services. The position requires extensive experience in BPO operations and seeks a candidate who can drive efficiency and service quality while fostering innovation.

Salary

Base: $250,253 - $305,864; Bonus/Equity: Variable incentive pay included; Benefits: Medical, Dental, Vision, HSA, Retirement

Skills & Requirements

Must-have

  • 12 years leadership experience in shared services
  • Vendor governance and relationship management
  • Service level expectation monitoring
  • Operational risk oversight capabilities
  • Digital transformation and AI enablement

Nice-to-have

  • Master's degree in business or engineering
  • Lean Six Sigma continuous improvement background
  • Experience with multi-vendor ecosystems
  • Global Capability Center operations experience
  • Strong influence on senior stakeholders

Key Requirements

  • Bachelor's degree required
  • 12 years progressive leadership experience
  • Must be legally authorized to work in US without sponsorship

Work Rights

Must be legally authorized to work in US without sponsorship

Tailored Resume

Cover Letter