Otis is seeking a Customer Care Champion for their Otisline Contact Center in Mirqab, Kuwait, to manage customer inquiries and coordinate service operations. The role requires strong communication skills and a background in call center operations, particularly within the construction or engineering sectors
Job Summary
The role serves as the primary interface between internal and external customers within the Otisline Contact Center Team.
Responsibilities include capturing client concerns, dispatching technicians, coordinating callbacks, and generating detailed daily reports.
Otis is a global industry leader moving 2.4 billion people daily with a diverse team committed to safety, ethics, and quality.
Matching Summary
Match Score: 85
Otis is seeking a Customer Care Champion for their Otisline Contact Center in Mirqab, Kuwait, to manage customer inquiries and coordinate service operations. The role requires strong communication skills and a background in call center operations, particularly within the construction or engineering sectors.
Skills & Requirements
Must-have
4 years call centre experience
construction or engineering background
fluent written and spoken English
Nice-to-have
Arabic language proficiency
flexibility to upskill in other areas
experience with MIS systems
Key Requirements
Associate degree in Arts/Science or equivalent
Minimum 4 years relevant experience in call centre operations
At least 2 years in positions of progressively increasing responsibilities