This role requires managing incidents end-to-end from lodgement through closure while conducting root cause analysis to improve control environments
Job Summary
This role requires managing incidents end-to-end from lodgement through closure while conducting root cause analysis to improve control environments.
The successful candidate will coordinate with diverse stakeholders including Risk, Compliance, and Technology to oversee rectification activities and regulatory reporting.
Mercer offers a vibrant inclusive culture with professional development opportunities and a hybrid work model requiring three days in the office weekly.
Matching Summary
This role requires managing incidents end-to-end from lodgement through closure while conducting root cause analysis to improve control environments.
Skills & Requirements
Must-have
Minimum 5 years financial services experience
End-to-end incident management lifecycle
Root cause analysis and remediation planning
Stakeholder engagement across multiple functions
Knowledge of Superannuation and Insurance in Super
Nice-to-have
Experience in heavily regulated operations environment
Working knowledge of Mercer systems like SuperB or Sonata
Demonstrated ability to coach team members
Familiarity with operational risk governance frameworks
Self-starter comfortable in dynamic small teams
Key Requirements
Relevant tertiary or postgraduate qualification
Approval to work in Australia required
Criminal & Bankruptcy check mandatory prior to employment
Work Rights
Must have appropriate approval to work in Australia