Regional Service Field Operation Manager

KONE Macedonia

Fully remote
Technical support for installation and maintenance
Develop and implement training programs
Create quality and safety reports
Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements

Job Summary

  • Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements.
  • Train local trainers and employees, and co-operate with global and local training centers.
  • Coordinate field support team, set KPIs, and ensure quick response times for technical inquiries and training requests.

Matching Summary

Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements.

Skills & Requirements

Must-have

  • Technical support for installation and maintenance
  • Develop and implement training programs
  • Create quality and safety reports
  • Coordinate field support team activities
  • Ensure quick response and corrective action

Nice-to-have

  • Innovative and collaborative working culture
  • Employee engagement and idea sharing
  • Sustainability and ethical business practices
  • Trust and respect among co-workers
  • Career and personal goal achievement

Key Requirements

  • Technical helpdesk and site support experience
  • Experience in product development and method development
  • Experience in training delivery and expertise
  • Experience in quality reporting and corrective actions
  • Awareness and adherence to safety requirements

Work Rights

Not specified

Tailored Resume

Cover Letter