Amadeus provides business critical services to various actors in the travel industry, and in case of service unavailability, major incidents are expected to be recovered within minutes
Job Summary
Amadeus provides business critical services to various actors in the travel industry, and in case of service unavailability, major incidents are expected to be recovered within minutes.
The Critical Incident Manager will coordinate the end-to-end response to major incidents, facilitate blameless postmortem reviews, and analyze incidents to identify root causes for preventive measures.
Amadeus offers competitive remuneration, professional development, a hybrid work model from their Bogota office, and a diverse and inclusive workplace.
Matching Summary
Amadeus provides business critical services to various actors in the travel industry, and in case of service unavailability, major incidents are expected to be recovered within minutes.
Skills & Requirements
Must-have
ITIL practices
distributed IT systems
incident communications under pressure
swift action and coordination
rapid recovery
proactive prevention
Nice-to-have
continuous learning
knowledge sharing
stakeholder collaboration
diverse and inclusive workplace
caring environment
Key Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
5+ years of experience in IT incident management
ITIL certification highly desirable
Experience with cloud and on-premises environments