Services Specialist 2

GE Vernova

Noida, India
Post sales technical support
Level 1,2,3 technical support
E-terra platform and related applications
Own the resolution of post-sales technical customer issues, providing Level 1, 2, and 3 technical support

Job Summary

  • Own the resolution of post-sales technical customer issues, providing Level 1, 2, and 3 technical support.
  • Broaden knowledge of your technical discipline to execute policy/strategy, with potential for some autonomy in decision-making.
  • Develop strong customer relationships and serve as the interface between the customer and GE, explaining technical information clearly.

Matching Summary

Own the resolution of post-sales technical customer issues, providing Level 1, 2, and 3 technical support.

Skills & Requirements

Must-have

  • Post Sales Technical Support
  • Level 1,2,3 Technical Support
  • e-terra platform and related applications
  • Historian process understanding
  • System architecture knowledge
  • Customer support challenges/resolutions

Nice-to-have

  • Good interpersonal skills
  • Strong oral and written communication
  • Ability to document, plan, market, and execute programs
  • Customer relationship development

Key Requirements

  • Basic experience in Services & Technical Support
  • Engineering Graduate
  • Basic Cyber Security knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter