Base: not specified; bonus/equity: not specified; ...
Hybrid
It service desk support
Troubleshooting desktops and networks
Help desk ticket management
RSL LifeCare provides compassionate care and services to veterans and seniors, supporting communities for over 100 years
Job Summary
RSL LifeCare provides compassionate care and services to veterans and seniors, supporting communities for over 100 years.
The IT Service Desk Officer will be the first point of contact for software and hardware support, ensuring efficient system operations and supporting staff.
Benefits include salary packaging up to $15,900 per year, staff discounts, leave loading, fitness passport, and a flexible hybrid work model.
Matching Summary
RSL LifeCare provides compassionate care and services to veterans and seniors, supporting communities for over 100 years.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: Salary packaging up to $15,900 per year, staff discounts, leave loading, fitness passport
Skills & Requirements
Must-have
IT service desk support
Troubleshooting desktops and networks
Help desk ticket management
Active Directory knowledge
Office 365 administration
ERP system support
Nice-to-have
Customer-first communication skills
Collaborative team environment
Commitment to quality and service excellence
Experience with ITSM tools
Familiarity with SharePoint
Proactive problem solving
Key Requirements
Diploma or Degree education or 2-3 years help desk experience
Mandatory Police Check or NDIS check
Experience with distributed help desk environments
Knowledge of ITIL principles
Experience supporting PCs, peripherals and conferencing tools