The Customer Experience Manager – Core Diagnostics is responsible for driving revenue growth, market share expansion, and strategic account development for the core diagnostics portfolio
Job Summary
The Customer Experience Manager – Core Diagnostics is responsible for driving revenue growth, market share expansion, and strategic account development for the core diagnostics portfolio.
This role leads a high-performing sales team, builds strong relationships with key stakeholders in hospitals and laboratories, and ensures execution excellence across both public and private sectors.
Key Responsibilities include developing and executing sales strategies, leading key account management, team leadership and capability building, tender and pricing management, and ensuring customer experience and service excellence.
Matching Summary
The Customer Experience Manager – Core Diagnostics is responsible for driving revenue growth, market share expansion, and strategic account development for the core diagnostics portfolio.
Skills & Requirements
Must-have
drive revenue growth
market share expansion
strategic account development
lead high-performing sales team
build strong stakeholder relationships
execute sales strategies
manage key accounts
lead sales teams
hospital tender processes
government accounts
strategic thinking
commercial acumen
customer-centric sales culture
market intelligence
competitive strategy
Nice-to-have
collaboration with cross-functional teams
continuous improvement
proactive issue resolution
Key Requirements
Bachelor’s degree in Medical Technology, Life Sciences, Business, or related field
7–10 years of sales experience in diagnostics, medical devices, or healthcare
Proven track record in managing key accounts and leading sales teams
Strong experience in hospital tender processes and government accounts