Senior Collections Associate (b2b) - Hybrid - Cincinnati

Worldpay Inc

Cincinnati, US
Hybrid
B2b collections
Customer account management
Payment arrangements
Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound-outbound phone contact (standard/automated dialer), and making arrangements for payment

Job Summary

  • Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound-outbound phone contact (standard/automated dialer), and making arrangements for payment.
  • Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
  • We’re looking for a Senior Collections Associate (Business to Business Collections) to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business.

Matching Summary

Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound-outbound phone contact (standard/automated dialer), and making arrangements for payment.

Skills & Requirements

Must-have

  • B2B collections
  • customer account management
  • payment arrangements
  • receivables monitoring
  • billing issue resolution
  • data integrity updates

Nice-to-have

  • persuasive communication
  • team collaboration
  • independent work ethic

Key Requirements

  • Minimum of 2 years call center experience
  • High school diploma or GED
  • Business-to-business (B2B) experience
  • Microsoft Office
  • Salesforce
  • Billing/Collections software

Work Rights

Not specified

Tailored Resume

Cover Letter