Job Summary

• The Customer Support Associate II serves as the primary point of contact for MatrixCare customers in the home health and hospice space.
• Employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k), and tuition assistance.
• This role requires diagnosing and resolving complex financial or billing issues while contributing to a comprehensive knowledge base.

Matching Summary

Salary

Base: $23.28 - $29.10 USD Hourly; Bonus/Equity: Eligible for annual cash bonus and stock equity at company discretion; Benefits: Comprehensive medical, vision, dental, life, AD&D, disability, HSA, FSA, commuter benefits, 401(k), ESPP, EAP, and tuition assistance

Skills & Requirements

Key Requirements

• Bachelor's degree or equivalent work experience preferred
• Home health or hospice billing experience required
• MatrixCare experience preferred

Work Rights