Manufacturing, Customer Operations Manager

Integer Holdings Corporation

Customer advocacy within facility
Voice of customer during meetings
Represent integer to customer
Champions the voice of the customer as a member of the Site Leadership Team and works with the team to instill customer advocacy within the facility

Job Summary

  • Champions the voice of the customer as a member of the Site Leadership Team and works with the team to instill customer advocacy within the facility.
  • Serves as the voice of customer during customer production meetings and interactions with facility personnel, representing Integer and the site to the customer and Sales as appropriate.
  • Provides leadership to Customer Operations Team members including guidance, prioritization, training and support for daily activities, and drives team performance towards key metric targets.

Matching Summary

Champions the voice of the customer as a member of the Site Leadership Team and works with the team to instill customer advocacy within the facility.

Skills & Requirements

Must-have

  • Customer advocacy within facility
  • Voice of customer during meetings
  • Represent Integer to customer
  • Partner with customers and Sales
  • Develop customer relationships
  • Communicate customer requirements
  • Forecast input and reconciliation
  • Support Customer Success group
  • Data for Quarterly Business Reviews
  • Manage sales goals for Factory Direct Customers
  • Coordinate cross-facility sales
  • Execute quotation process
  • Support New Product quotations
  • Lead Customer Operations Team
  • Drive team performance metrics
  • Ensure ISO Certification adherence

Nice-to-have

  • Living according to common values
  • Unifying culture
  • Embracing uniqueness
  • Positioning for long-term success
  • Demonstrate responsiveness and leadership
  • Identify process improvement opportunities

Key Requirements

  • P4/M2 Career Band Level
  • Exempt FLSA Status
  • Operations Discipline

Work Rights

Not specified

Tailored Resume

Cover Letter