Field Service Technician Ii

Allegion Plc

Central Indiana, United States
Hybrid (with 10% local travel and up to 3 weeks out-of-state travel per year)
Microsoft windows and osx operating systems
Pc hardware troubleshooting dell equipment
Network server security application infrastructure
Allegion Plc is seeking a Field Service Technician II in Central Indiana to provide advanced technical support in manufacturing and office environments. Ideal candidates will have significant experience with Microsoft operating systems, excellent communication skills, and a proactive problem-solving approach

Job Summary

  • The role involves providing advanced technical support and resolutions at a 2nd level to exceed end-user expectations per Service Level Agreement metrics.
  • Candidates must demonstrate independent troubleshooting capabilities while leveraging internal and external resources to resolve incidents in office and manufacturing environments.
  • The company offers a 401K plan with a 6% company match, generous paid time off, and tuition reimbursement as part of its benefits package.

Matching Summary

Match Score: 85

Allegion Plc is seeking a Field Service Technician II in Central Indiana to provide advanced technical support in manufacturing and office environments. Ideal candidates will have significant experience with Microsoft operating systems, excellent communication skills, and a proactive problem-solving approach.

Skills & Requirements

Must-have

  • Microsoft Windows and OSX operating systems
  • PC hardware troubleshooting Dell equipment
  • Network server security application infrastructure
  • Root cause analysis and ITIL procedures
  • Verbal written communication skills

Nice-to-have

  • OT technologies PLC SCADA experience
  • Fortinet CrowdStrike Netskope Cisco VPN
  • CompTIA Network+ or Security+ certification
  • Handheld scanner label laser printing support
  • Cross functional virtual team collaboration

Key Requirements

  • 2-5 years work experience supporting Manufacturing and Office environments
  • High school diploma or equivalent required
  • Legally authorized to be employed in the United States

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter