NeuraFlash, part of Accenture, is seeking a Salesforce Solution Architect for their Service Cloud practice. The role involves designing and implementing Salesforce solutions, focusing on customer requirements while engaging closely with an AI team, within a remote work environment
Job Summary
Be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions.
Facilitate business process reviews to identify customer requirements and processes and translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers and lead vision and strategy discussions with contact center and customer service leadership and management.
Matching Summary
Match Score: 85
NeuraFlash, part of Accenture, is seeking a Salesforce Solution Architect for their Service Cloud practice. The role involves designing and implementing Salesforce solutions, focusing on customer requirements while engaging closely with an AI team, within a remote work environment.
Skills & Requirements
Must-have
Salesforce Service Cloud expertise
Customer requirement translation
UX design best practices
Project management and customer communication
Salesforce declarative configuration
Nice-to-have
Experience with Experience Cloud
Experience with CRM Analytics
Salesforce certifications
AI team collaboration
Key Requirements
3+ years technical consulting and project management
2+ years Salesforce project delivery
Deep understanding of Salesforce administration
Experience leading multiple Salesforce Project deployments
Experience leading Enterprise Service Cloud projects