Support Head of Omnichannel to initiate and drive omnichannel’s strategic direction that supports customer acquisition and retention
Job Summary
Support Head of Omnichannel to initiate and drive omnichannel’s strategic direction that supports customer acquisition and retention.
The role will also lead complex, data-driven projects from strategy through execution, with a strong focus on achieving key business KPIs and ensuring the company remains ahead of market trends in customer experience and engagement.
Analyze customer data to identify insights and opportunities for business improvement.
Matching Summary
Support Head of Omnichannel to initiate and drive omnichannel’s strategic direction that supports customer acquisition and retention.
Skills & Requirements
Must-have
customer acquisition and retention
customer data segmentation
marketing automation strategies
customer data analysis
cross-functional initiatives
Nice-to-have
ahead of market trends
seamless customer experiences
business improvement insights
banking, insurance or telecommunications industry
Key Requirements
Master’s degree in Business, Marketing, Data Analytics, or related
5+ years experience in CRM, CX, or omnichannel marketing
Strong understanding of CDPs, marketing automation, analytics