Ms Engineering Operations – Director -it4it / It Operating Model/it Strategy - Consult
PwC
Not specified
Managed services environment
Application support and maintenance
It service management (itsm) processes
PwC is seeking a Director of Engineering Operations to lead the delivery of application support and maintenance services, focusing on full-stack engineering and custom applications. The ideal candidate will have extensive experience in managed services, strong technical knowledge, and proven leadership skills
Job Summary
Lead the end-to-end service delivery of Application Support and Maintenance to ensure compliance with approved goals and objectives.
Define and execute the vision, strategy, and operating model for full-stack support and maintenance.
Build, mentor, and scale cross-functional teams (Full Stack Engineering Support and Maintenance Engineers, SRE/Platform, and Custom Applications support teams) across locations.
Matching Summary
Match Score: 85
PwC is seeking a Director of Engineering Operations to lead the delivery of application support and maintenance services, focusing on full-stack engineering and custom applications. The ideal candidate will have extensive experience in managed services, strong technical knowledge, and proven leadership skills.
Skills & Requirements
Must-have
Managed services environment
Application support and maintenance
IT Service Management (ITSM) processes
Full stack engineering
Java / .NET applications
DevOps/SRE practices
Cloud platforms (AWS/Azure/GCP)
Nice-to-have
Continuous improvement
Thought leadership
Customer-centric mindset
Cross-functional collaboration
High performance leadership
Key Requirements
Bachelor’s or master’s degree
18+ years of relevant experience
Experience managing large scale clients
Experience managing large managed services support and maintenance engagements
Experience in developing practice, large engagements