Technical Support Engineer (saturday - Wednesday)

Intercom

Dublin, Ireland
Competitive salary; equity in fast-growing start-u...
On-site
1-2 years technical support experience
Web dev basics html javascript css
Understanding of rest api sdks webhooks
Intercom is an AI Customer Service company helping businesses deliver incredible customer experiences through their advanced AI agent Fin

Job Summary

  • Intercom is an AI Customer Service company helping businesses deliver incredible customer experiences through their advanced AI agent Fin.
  • This hands-on role involves partnering with customers to integrate Intercom, diagnose technical issues, and serve as a bridge between users and product teams.
  • The position offers competitive salary, equity, unlimited access to AI tools, and a hybrid work model requiring three days in the Dublin office.

Matching Summary

Intercom is an AI Customer Service company helping businesses deliver incredible customer experiences through their advanced AI agent Fin.

Salary

Competitive salary; Equity in fast-growing start-up; Pension match up to 4%

Skills & Requirements

Must-have

  • 1-2 years technical support experience
  • Web dev basics HTML JavaScript CSS
  • Understanding of REST API SDKs Webhooks
  • Strong problem solving skills
  • Ability to troubleshoot complex issues

Nice-to-have

  • Experience with Ruby Rails frameworks
  • Mobile SDK configuration experience
  • Coding bootcamp completion
  • Interest in automation and efficiency
  • Proactive communication style

Key Requirements

  • 1-2 years technical support experience
  • Understanding of Git and modern tech tools
  • Strong communication and empathy skills

Work Rights

Not specified

Tailored Resume

Cover Letter