Regional Manager Customer Success East (remote)

Stryker

Base: $102,600 - $222,300 usd annual (varies by lo...
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8 years in customer success or account management
3 years leading teams mentoring and coaching
Bachelor's degree required
** Stryker is seeking a Regional Manager for Customer Success to lead a remote team that supports the company’s Smart Care platform. The role involves ensuring customer satisfaction and growth while managing a team, requiring significant experience in customer success and team leadership. **

Job Summary

  • The Regional Manager leads a geographically distributed team supporting Smart Care's largest and most strategic customers.
  • This role owns customer outcomes including adoption, retention, expansion, and overall customer health across a defined region.
  • The position requires acting as an escalation point for critical customer issues while partnering with Sales, Marketing, and Engineering.

Matching Summary

Match Score: 75

** Stryker is seeking a Regional Manager for Customer Success to lead a remote team that supports the company’s Smart Care platform. The role involves ensuring customer satisfaction and growth while managing a team, requiring significant experience in customer success and team leadership. **

Salary

Base: $102,600 - $222,300 USD Annual (varies by location); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 8 years in customer success or account management
  • 3 years leading teams mentoring and coaching
  • Bachelor's degree required

Nice-to-have

  • Healthcare industry and enterprise SaaS experience
  • Excellent project management skills
  • Experience with difficult customer situations

Key Requirements

  • Minimum 8 years in customer success or account management
  • Minimum 3 years leading teams, mentoring, and/or coaching
  • Bachelor's degree required

Work Rights

Not specified

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