Services Support Representative

Unisys

Bangalore, India
On-site
Global field operations concepts
Client and field engineering requests
Service ticket management
Gains familiarity with Global Field Operations concepts, procedures and methodologies

Job Summary

  • Gains familiarity with Global Field Operations concepts, procedures and methodologies.
  • Performs routine Global Field Operations duties, including receiving and responding to client requests, creating and tracking service tickets, booking appointments, coordinating parts, and monitoring SLAs.
  • Learns and complies with Global Field Operations practices and policies to enhance client satisfaction.

Matching Summary

Gains familiarity with Global Field Operations concepts, procedures and methodologies.

Skills & Requirements

Must-have

  • Global Field Operations concepts
  • Client and Field Engineering requests
  • Service ticket management
  • Appointment booking
  • Parts coordination
  • Service level agreement monitoring

Nice-to-have

  • Enhance client satisfaction
  • Cross-functional communication

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience

Work Rights

Not specified

Tailored Resume

Cover Letter