Job Summary

• This is a pivotal role focused on delivering a high-quality, trusted claims service that ensures fair outcomes for our members, while optimising team performance against service, quality, and financial targets.
• This role works closely with stakeholders across the wider business to help shape and enhance the end-to-end claims journey, ensuring best practices are embedded and service excellence is consistently achieved.
• This role offers the opportunity to influence both operational performance and cultural development, building engaged, high-performing teams while contributing to wider organisational priorities.

Matching Summary

Salary

£40,593 - £52,191

Skills & Requirements

Key Requirements

• Operational management experience
• Leadership experience
• Experience guiding teams through change

Work Rights