Kundenberater:in In Skopje - Globaler Einzelhändler

Concentrix

Skopje, MKD
Customer support
Problem solving
Active listening
The role involves connecting with customers via inbound/outbound calls or internet to provide customer support and resolve non-routine issues

Job Summary

  • The role involves connecting with customers via inbound/outbound calls or internet to provide customer support and resolve non-routine issues.
  • Key responsibilities include meeting KPIs, understanding customer needs through active listening and questioning, and maintaining comprehensive product knowledge.
  • The company offers competitive compensation with benefits, modern offices, training, bonuses, and potential for remote work.

Matching Summary

The role involves connecting with customers via inbound/outbound calls or internet to provide customer support and resolve non-routine issues.

Skills & Requirements

Must-have

  • customer support
  • problem solving
  • active listening
  • call center procedures
  • product knowledge
  • documentation

Nice-to-have

  • positive relationship building
  • career development opportunities
  • teamwork and friendship

Key Requirements

  • Completed school education
  • Excellent communication skills
  • Computer systems proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter