Server Load Balancer Engineer (l1)

NTT DATA

Fully remote
Entry level experience in security technologies
Remote support in firewall, ips, ids, proxy
Diagnosis and troubleshooting of incidents
NTT DATA is seeking an entry-level Server Load Balancer Engineer to provide remote technical support to clients, focusing on incident resolution and service quality. The role demands effective communication and problem-solving skills, with an emphasis on maintaining service level agreements (SLAs) and technical knowledge in security technologies

Job Summary

  • This entry-level role provides professional remote technical support to clients by identifying and resolving security incidents.
  • The engineer is responsible for maintaining service levels, ensuring zero missed SLA conditions, and documenting all resolved incidents.
  • Candidates must possess entry-level knowledge of security technologies such as Firewalls, IPS, IDS, and Proxy systems.

Matching Summary

Match Score: 85

NTT DATA is seeking an entry-level Server Load Balancer Engineer to provide remote technical support to clients, focusing on incident resolution and service quality. The role demands effective communication and problem-solving skills, with an emphasis on maintaining service level agreements (SLAs) and technical knowledge in security technologies.

Skills & Requirements

Must-have

  • Entry level experience in Security technologies
  • Remote support in Firewall, IPS, IDS, Proxy
  • Diagnosis and troubleshooting of incidents
  • Knowledge of Cisco, Microsoft, ARC vendor technologies

Nice-to-have

  • Ability to work across different cultures
  • Positive outlook in pressurized environment
  • Active listening and client-focused interactions
  • Adaptability to changing circumstances

Key Requirements

  • Degree or relevant qualification in IT or Computing
  • Associate level Certification (CCNA, JNCIA, ACCA, etc.)
  • Entry level experience in technical support and diagnosis

Work Rights

Not specified

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