Enquiries Officer

College Majors

St Lucia, Queensland, Australia
Base: $83,776 - $93,121; benefits: 17% super + 17....
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Client management system usage
Accurate information provision
Liaise and collaborate effectively
** The College Majors is seeking an Enquiries Officer to join their Graduate Research School team at St Lucia, Queensland, offering a full-time, hybrid role focused on providing exceptional support to HDR candidates. The ideal candidate will possess strong communication skills, attention to detail, and an understanding of HDR administration processes, with a competitive salary and attractive benefits package. **

Job Summary

  • Make a difference for HDR candidates every day by providing accurate advice and friendly support across phone, email, and in-person enquiries.
  • As an Enquiries Officer, you’ll deliver outstanding service over the phone and by email, as well as in person, provide accurate advice, smooth HDR candidate support, and help drive continuous improvements across our processes and systems.
  • Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave/paid primary care leave, 17% superannuation contributions + 17.5% annual leave loading, and access to flexible working arrangements.

Matching Summary

Match Score: 75

** The College Majors is seeking an Enquiries Officer to join their Graduate Research School team at St Lucia, Queensland, offering a full-time, hybrid role focused on providing exceptional support to HDR candidates. The ideal candidate will possess strong communication skills, attention to detail, and an understanding of HDR administration processes, with a competitive salary and attractive benefits package. **

Salary

Base: $83,776 - $93,121; Benefits: 17% Superannuation + 17.5% annual leave loading

Skills & Requirements

Must-have

  • Client management system usage
  • Accurate information provision
  • Liaise and collaborate effectively
  • Support front-of-office operations
  • Continuous process improvement

Nice-to-have

  • Client-focused superstar
  • Empathy and connection
  • Initiative and judgment
  • Collaborative environment
  • Critical thinking skills

Key Requirements

  • Undergraduate degree or equivalent experience
  • Understanding of HDR administration processes
  • Excellent attention to detail
  • Outstanding communication skills
  • Strong critical thinking skills

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter