Hospitality Services Lead

Retirementcorporation

Whittier, CA, United States
$21.00ph - $25.00ph
On-site
Maintain clean professional presentation
Model empathetic diplomatic service
Oversee intake logging of clothing
The Hospitality Services Lead position at Retirementcorporation in Whittier, CA, is a hands-on role focused on ensuring smooth daily operations while providing compassionate service to families. The ideal candidate should have experience in high-volume customer service, team leadership, and the ability to work effectively in a sensitive environment

Job Summary

  • The Hospitality Services Lead is a hands-on role responsible for supporting front of house and administrative functions, ensuring daily operations run smoothly, providing guidance to team members, and helping maintain a compassionate and professional service environment for families.
  • Key Performance Indicators include Service Excellence, Operational Readiness, Throughput & Coverage, and Administrative Accuracy.
  • Benefits include Medical, Dental, Vision, FSA, HSA, Sick Leave, Disability, Life Insurance, and a 401(k) plan with company match.

Matching Summary

Match Score: 85

The Hospitality Services Lead position at Retirementcorporation in Whittier, CA, is a hands-on role focused on ensuring smooth daily operations while providing compassionate service to families. The ideal candidate should have experience in high-volume customer service, team leadership, and the ability to work effectively in a sensitive environment.

Salary

$21.00/hr - $25.00/hr

Skills & Requirements

Must-have

  • maintain clean professional presentation
  • model empathetic diplomatic service
  • oversee intake logging of clothing
  • provide day-to-day direction coaching
  • resolve customer dissatisfaction
  • monitor daily schedule and coverage
  • ensure documentation meets company policy

Nice-to-have

  • warmth compassion empathy
  • diplomacy under pressure
  • cultural sensitivity to diverse community
  • bilingual a plus

Key Requirements

  • 3+ years in high-volume compassionate customer service
  • Prior lead/senior or supervisory experience preferred
  • Associate’s degree or equivalent a plus
  • CFDA Arranger’s Test/course preferred
  • Basic PC skills with MS Word, Excel, and Outlook
  • HMIS familiarity

Work Rights

Not specified

Tailored Resume

Cover Letter