Senior Ict Supporter

Sulzer

Not specified; benefits: 25 days holidays + servic...
Fully remote
2nd-level it support experience
Windows desktop and mobile device management
Servicenow ticketing system proficiency
Sulzer is seeking a Senior ICT Supporter to provide 2nd-level IT support both on-site and remotely, with responsibilities including maintaining IT infrastructure, resolving incidents, and supporting VIP users. The ideal candidate will have extensive experience in IT support, particularly with a focus on customer service, and will possess relevant technical knowledge

Job Summary

  • Join Sulzer's global team to provide innovative IT solutions that enable a prosperous and sustainable society.
  • You will be responsible for monitoring and maintaining the entire local IT infrastructure including servers, networks, and user devices.
  • The role offers 25 days of holidays plus service days, a defined contribution pension scheme, and on-site parking.

Matching Summary

Match Score: 85

Sulzer is seeking a Senior ICT Supporter to provide 2nd-level IT support both on-site and remotely, with responsibilities including maintaining IT infrastructure, resolving incidents, and supporting VIP users. The ideal candidate will have extensive experience in IT support, particularly with a focus on customer service, and will possess relevant technical knowledge.

Salary

Not specified; Benefits: 25 days holidays + service days; Pension: Defined contribution scheme

Skills & Requirements

Must-have

  • 2nd-level IT support experience
  • Windows desktop and mobile device management
  • ServiceNow ticketing system proficiency
  • Active Directory and Exchange administration
  • Shift work availability 7am-4pm or 9am-6pm

Nice-to-have

  • VIP user support experience
  • Cisco network knowledge
  • Hyper-V virtualization skills
  • Microsoft Teams and Yealink setup
  • Strong customer service mindset

Key Requirements

  • Successfully completed IT education or training
  • Several years of professional IT support experience
  • Very good English and German language skills

Work Rights

Not specified

Tailored Resume

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